Customer engineering

Our Engineers remain the customers’ key contact from the order to the final approval. They are not only in charge of the project preparation and the delivery, but they also manage the installation and the final approval.

Consulting

We provide consulting services to our customers to find the solutions that match their needs at the very best. The close relationship we establish with our customers help us to find alternatives to go beyond their expectations.

Customer care

Personalized services to customers

We offer a wide range of services to help our customers to maintain their operational systems:

• Worldwide customer support: our experts provide a significant platform follow up with many lab systems
• SLA: it includes 24/7 emergency assistance, issue analysis, software upgrade, hardware replacement and customer follow up
• Personalized follow up: to solve their issues as quickly as possible, our customers have a SPOC Support Engineer, who is based in Paris.

Training

Our technical experts provide personalized customer trainings to match their needs and expectations. They aim at configuring and running our NGN, SBC, UC, IMS and RPE platforms. Besides, our Customer Engineers configure, register softphones, place calls and troubleshoot on our training lab.

High quality services

Our support, R&D and sales teams work closely to provide the best services to our customers. Our support team provides level 1 to level 3 support and can handle customer networks from one thousand to many millions subscribers. One software upgrade1 is included in our maintenance and support contract

• The software upgrade includes the new software version,installation services and follow up